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Find a Location

Hart Motor Company, Inc. has 1 locations, listed below.

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    Business ProfileforHart Motor Company, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/15/1974

    Years in Business: 86

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This firm offers new and used automobiles including GMC and KIA, Sales, Service, Parts and Body Shop repair. Hart Motors has been serving the Roanoke Valley and Southwestern Virginia since 1937.

    Products & Services

    New and Used Cars, Trucks, SUV's, Vans.

    Business Details

    Location of This Business
    1341 E Main St, Salem, VA 24153-4413
    BBB File Opened:
    12/15/1973
    Years in Business:
    86
    Business Started:
    10/1/1937
    Business Incorporated:
    1/24/1952
    Accredited Since:
    1/15/1974
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Daniel Hart, Vice President
    • Mr. Jack Hart, Internet Manager
    Contact Information

    Principal

    • Mr. Daniel Hart, Vice President

    Customer Contact

    • Mr. Daniel Hart, Vice President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Purchased GMC 2022 end of Dec for 60,000 (Retirement gift self,cash) Wanted all safety products. Did not notice no side collision warning. Was told I have every thing I needed. Drove truck < 3 weeks and went back and said would trade up for truck with all the options. They offered me 45,000. Truck had <3000 miles. Its a used truck. I left, End of April traded used truck for Dodge with all safety devices, even trade. Truck was sold with on star for 1500$ which I did not want. Called on star to cancel #*********** subscription and get refund. On star said dealer provided coverage. Was told by dealer that's how GMC sold the truck with the on star plan. Called GMC customer service and was told if customer wanted on star they could up load on purchase. Not required. Went back to Hart 2 May and asked to speak with manager. Brought back and manager with another man there and told them about problem. Manager 1 printed up the invoice to explain how the on star was included in the sale and handed me the invoice. Conversation went on and I started to fold up the invoice and put it in my pocket. #2Man told me that I couldn't have it, that's GMC property. I said its my invoice. He became very loud and aggressive and told me to give it back. I said no. He then told me to get out of the building and move toward me aggressively. He walked on my back side toward the front door. Receptionist sitting at front door started to talk to me and said she like the color of my car. Man #2 gave her the shut up sign and continued to walk me through the door. I left. I'm a retired veteran with the present I gave to my self. I lost 15,000 dollars in 4 months due to unreputable workers. I worked 39 years in the same job and saved my money. I did love the Truck, it was very big and that was the reason I wanted all the safety warning devices. I am turning 67 in a few days. My retirement present gone. Thank-you Hart Motors
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rhonda C

    1 star

    09/11/2023

    Every disappointed in the service department. Bought used Kia in January. It broke down in July we took it in and they did a couple things to it and we were to watch oil consumption for 1000 miles. It went through a quart in less than 2 weeks was told to bring back in that they were having problems with engines. Was told they would look at it with in 2 weeks went in after 2 weeks they said now it would be 4-6 weeks before they could look at it. This problem started July 13 and we still don’t have answers. We have bought several cars from Hart over the years and have never had the problems in the past. We bought the car because we needed it and now we are having to try and work transportation out for work. This is not acceptable. .

    Hart Motor Company, Inc. Response

    09/12/2023

    We are in the process of working to get your car in as we have other customers who are ahead of your work order with similar issues. This is by no way an excuse, but unfortunately just the facts of the matter. 

    You are important to us, and we hope to get you some answers regarding repair parameters, and rental car options as soon as possible.

    Local BBB

    BBB Serving Western Virginia

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